User ID / Password Help

If you haven’t already created a User ID and Password, you will need to do so in order to access your 91 Express Lanes account online.

• If your account number consists of 7 digits or less:

Enter the account number plus your 4-digit PIN without any spaces or characters between them. You will then be prompted to set-up your User ID and Password along with 3 security questions and answers.

• If your account number consists of 8 digits or more:

Enter the User ID and Password you were provided at the time you opened your 91 Express Lanes account.

Your User ID and Password are required to access your account online; your account number and PIN can no longer be used to login. If you choose to use our 24-hour Automated Customer Service line at 951-280-9191, your 4-digit PIN will be needed to access your account through that system.

Forgot your User ID?

Click on the "Contact Us" button at the top of the Home page. Enter the requested information and you will receive an email response within 2 business days. You can also contact our Customer Service Center at 800-600-9191, Monday through Friday, 8am to 5pm and a Representative will assist you.

Forgot your Password?

Enter your User ID and select "Forgot Password". Answer the 3 security questions and a temporary password notification will be sent to the email address listed on your account. If you do not have an email address, a letter will be mailed to the address listed on your account.